HNB Assurance PLC (HNBA) opened doors of its Customer Relationship Management Centre located at No. 131, St. Michael’s Road, Colombo 03. This state of the art facility provides modern amenities for an outstanding customer service. The opening ceremony was graced by the presence of Mrs. Rose Cooray, Chairperson of HNBA and its fully owned subsidiary HNB General Insurance Limited (HNBGI), Mr. Deepthi Lokuarachchi, Managing Director/CEO of HNBA and HNBGI and the top management of both HNBA and HNBGI. The centre offers a complete range of life insurance solutions to suit every walk of life. The premise also houses modern training facilities and the Corporate & Alternate Sales Channels of HNB General Insurance Limited (HNBGI), the fully owned subsidiary of HNBA. Sharing her views, Mrs. Rose Cooray stated, “this new center of excellence reaffirms our commitment to our customers and stakeholders in providing an exceptional customer service. As a committed Life Insurer in the country, with every step we take, we ensure that new benchmarks are established in the industry and it is our belief that this centre would bring many benefits to our valued customer in terms of ease of access and improved efficiencies in obtaining our services”. Mrs. Cooray further added, “I’m sure that the newly established state of the art training facilities of HNBGI in this centralized location would be of tremendous assistance in developing competencies and in setting new standards which would be a resultant of increased service efficiencies and supporting the Company’s growth strategy whilst creating a futuristic work environment for the corporate business units of HNBGI and boosting the morale of the team”. Mr. Deepthi Lokuarachchi sharing his views stated, “in response to our growing customer base, measures were taken to establish a dedicated customer relationship management centre with a team of highly trained and competent individuals to provide a superlative customer service. Taking care of our customers have become the center point of our business philosophy and by opening doors of this modern establishment we ensure that we provide a superlative service by setting new standards in the industry. The Corporate Sales Business Units of the subsidiary, HNBGI have been placed in this premise in order to ensure convenience and a delivery of a bouquet of superlative services under one roof”. HNB Assurance PLC (HNBA) is the one of the fastest growing Insurance Companies in Sri Lanka with a network of 59 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for “National Insurer Financial Strength Rating” and has been recently included in the S&P SL20 Index. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Limited (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialize in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its Annual Reports at award ceremonies organized by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).
Jun
As HNB Life enters a new chapter following its transition from HNB Assurance to HNB Life, the company continues to build on a proud 25-year legacy of protecting and empowering Sri Lankans. Marking this milestone through meaningful community engagement, HNB Life celebrated the Vesak season with a series of initiatives centered on gratitude, togetherness, and shared blessings.The celebrations commenced with a special effort to recognize and promote local entrepreneurs who contribute to the vibrant Vesak season each year. By shining a spotlight on small business owners operating Vesak-related stalls and ventures, HNB Life sought to support their livelihoods while encouraging the entrepreneurial spirit that strengthens communities across the country.The company further extended its involvement through a series of activities at Lankaramaya in Anuradhapura, including the painting of the sacred stupa and participation in several Vesak-related community events, bringing together employees, partners, and well-wishers.As HNB Life begins this new era, the Vesak season served as a meaningful reminder of the relationships and trust that have shaped the company's journey over the past 25 years. The transition from HNB Assurance to HNB Life represents more than a change in name, it reflects the company's continued evolution and renewed commitment to helping individuals and families protect what matters most while achieving long-term financial wellbeing.The Vesak initiatives were carried out with the intention of sharing positivity and seeking blessings for customers, employees, business partners, and communities across Sri Lanka. They also serve as a precursor to a series of Poson-related activities planned for the coming weeks, further reinforcing the company's commitment to engaging with communities and celebrating the values that bring people together.
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Jun
Marking a significant milestone in its journey as it celebrates 25 years of trust and transformation, HNB Life has introduced Privileged Protect, a novel universal life insurance solution designed to meet the evolving financial and protection needs of modern Sri Lankans.Developed as an evolved protection offering, Privileged Protect combines short-term premium commitments with long-term financial security, giving customers the flexibility to build wealth while safeguarding their future and loved ones.Designed for individuals seeking comprehensive life protection with greater financial convenience, the product offers a shorter premium paying term while ensuring continued long-term coverage and investment growth opportunities. The policy also includes six compulsory protection benefits, dividend and loyalty dividend entitlements, partial withdrawal facilities after five years, and the ability to convert the maturity value into a monthly income stream. Customers are also provided the flexibility to continue optional riders beyond the premium paying term and enhance their investment through top-up premiums.Commenting on the launch, Lasitha Wimalaratne, Executive Director / Chief Executive Officer of HNB Life, stated, “As we embark on a bold new chapter as HNB Life, the introduction of Privileged Protect reflects our commitment to continuously evolve alongside the changing aspirations of our customers. Today’s customer seeks greater flexibility, stronger protection, and smarter financial planning solutions that align with their lifestyle and long-term goals. This product has been thoughtfully designed to address those expectations while delivering the security and confidence our policyholders value. As we celebrate 25 years of excellence, we remain focused on shaping the future of insurance through innovative solutions that are relevant, accessible, and future-ready.”Also sharing his thoughts, Dinesh Udawatta, Executive Vice President / Chief Technical Officer stated, “The modern customer is increasingly looking for insurance solutions that go beyond traditional protection. Privileged Protect is an evolved offering built around convenience, flexibility, and long-term value creation. It is designed for individuals who want to secure their future with shorter payment commitments while continuing to enjoy meaningful protection and wealth accumulation benefits. As HNB Life, we are committed to introducing customer-centric innovations that empower Sri Lankans to confidently plan for the future.”With the launch of Privileged Protect, HNB Life continues to strengthen its portfolio of future-focused insurance solutions, reinforcing its commitment to protecting lives while empowering customers to achieve long-term financial wellbeing in an ever-evolving world. HNB Life PLC is licensed by the IRCSL and all policyholders are advised to read the policy document before concluding a sale to understand benefits, exclusions, terms and conditions.
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May
HNB Life, previously known as HNB Assurance, proudly marks another milestone in its 25 year journey of trust and protection, securing the prestigious ‘Best Life Bancassurance Provider – Sri Lanka’ award from for the sixth consecutive year.This continued recognition reflects HNB Life’s enduring legacy, built over 25 years of delivering reliable, customer-centric insurance solutions and excellence in bancassurance.The accolade comes on the back of a remarkable year for HNB Life’s Partnership Channel, which surpassed LKR 10 billion in Gross Written Premium (GWP), recording an impressive 58% growth. The channel also achieved a 58% growth in New Business Premium (NBP), further demonstrating strong market momentum. Adding to this success, the channel recorded its highest-ever number of MDRT, COT, and TOT achievers, underscoring the strength and capability its sales force.Commenting on the achievement, Executive Director / CEO Lasitha Wimalaratne stated, “As we celebrate 25 years of trust, this recognition holds special significance for us. Winning this award for the sixth consecutive year is a testament to the strong foundation we have built over the years as HNB Assurance, and the exciting future we are shaping as HNB Life. I must convey my sincere gratitude to our parent company Hatton National Bank, along with our valued bancassurance partners, for their continued trust and support, which has been instrumental in this journey. It also reflects the confidence our customers place in us and the dedication of our teams who consistently strive for excellence.”Executive Vice President / Chief Business Officer – Partnerships, Sanesh Fernando, also shared his thoughts, “This achievement is a reflection of the incredible journey we have built together with our partners over the years. Crossing the LKR 10 billion mark with a 58% growth, alongside achieving our highest MDRT, COT, and TOT numbers, is a proud moment for all of us. It speaks to the strength of our partnerships, the resilience of our teams, and our shared vision to deliver meaningful protection solutions to our customers. As we step into this next chapter as HNB Life, we are excited about what lies ahead and the opportunity to build on this momentum. Winning this award for the sixth consecutive year is truly special and I’d like to sincerely thank the management of Hatton National Bank, our partner banks, and our broker network for standing by us and supporting us every step of the way.”
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